Why Should I Register My KitchenAid Appliance

There are many benefits to registering your appliances:

• It will help us provide more efficient warranty service if there is a problem with your product.
• Your registration can serve as proof of purchase for insurance loss claims.
• It will allow us to contact you, in the unlikely event a safety notification is required.

You can register your appliance online by visiting our Product Registration site, or by calling us at 1-800-422-1230.

Adaptors and Transformers

Appliances and electronics designed for the United States have limited or no use in many other countries due to differences in voltage.

• Though this can be corrected by using an adapter or transformers,  KitchenAid ® does not recommend this, due to the potential dangers that differences in cycles/second can create.
• In the US, electricity is delivered at 60 Hertz (Hz) and in most other countries electricity is delivered at 50 Hz.
• Running 60 Hz appliances in a 50 Hz environment forces the motor in your appliance to run slower and can potentially cause immediate motor or operational failure.
• Using transformers and adapters can cause electrical shortages and/or even fires.
• Taking a KitchenAid® small appliance out of the country voids the warranty.

Generator Usage with KitchenAid Appliances

To determine if the customer's appliance will run properly on a generator the customer will need to do the following:

• Refer to the generator's manufacture Owner's Manual
• Refer to their appliance Owner's Manual

Guide for Purchasing a Generator

The consumer will need to do the following:

• Identify the tools and appliances they intend to operate on the generator
• Determine the required wattage for each.  The best place to look for this information is the model/serial tag, which will list apms, volts, wattage or a combination of the three.
• Total the required wattage of items that will run simultaneously

Choose a generator that will meet or exceed their total wattage requirements.  The total should not be greater than the generator’s wattage capacity

NOTE: Some timers on cooking appliances may not count down correctly.  Computer boards operate at a consistent 60-hertz sine wave pattern, but some generators may not have good speed control and run at less than 60 Hz.  The operation of cooking equipment should not be impacted other than inaccuracies in the timing.

enerator Wattage Guide

*** These ratings are ESTIMATES and should only be used as a rough guide.  Confirm the actual power requirements of each item by looking at the information panel on that appliance.  This is calculated by multiplying the amps times the volts*** 

Appliance

Running Watts

Appliance

Running Watts

Air conditioner (10 BTU)

1200

Dehumidifier

700

Clothes Dryer (Electric)

5800

Clothes Dryer (Gas)

800

Washing Machine

1200

Refrigerator/freezer

1000

Dishwasher

1400

Freezer (Manual)

500

Microwave Oven

800-1100

Freezer (self-Defrost)

1000

Stove Element

1500-2400

Broiler/Bake Element

1000-3000

Additional considerations when purchasing

So how do we, as a representative of a major appliance manufacturer, respond to the consumer’s request for information when they are buying generators?  What does the consumer need to know when purchasing a generator for their home?  What are the requirements for major appliances when operating on generators?

The first thing generator manufacturers will tell potential buyers to consider is their needs when sizing a generator.  Consumers can determine which generator is right by determining the amount of wattage required to operate necessary appliances.  The most important consideration is proper sizing.  Overloading a generator can result in damage to the generator and to the connected electrical devices.

When sizing a generator, the motor start (refrigerators, air conditioners, etc..) is an important consideration.   Depending on the efficiency of the motor, it may require two to three times the running amps to start or up to seven times for air compressors and pumps.  On refrigeration, for example, we recommend doubling the running wattage for motor start-up consideration.  This surge of power lasts only for a few seconds but must be considered when purchasing a generator.  Consumers should first figure the watts needed to start the largest motor and then add the running watts of all other connected appliances.

Items such as light bulbs, toasters, and stereo systems are resistive loads and do not power a motor.  When calculating wattage use on these items, simply add the figures together (example:  3 light bulbs at 75 watts each would require 225 watts).

Items with some type of motor would be considered reactive loads.  Examples would be furnace motors, water pumps, and refrigerators.

If you are experiencing a problem with your appliance, we recommend you look for information on this site, as you may find information that solves the problem quickly.

If help is still needed for a major appliance,  you may visit our Schedule Service Online page or Contact Us so we can schedule a visit from an authorized technician. You can also Purchase Genuine Parts.

How to order a part that is broken will depend on whether your product is in warranty or not.

If you believe your product is in warranty, contact us at 1-800-422-1230. We will be able to verify your warranty, order the part, and if needed, arrange for a certified technician to visit you. 

If your product is out of warranty, you may order it on our Purchase Genuine Parts site. If the part needs to be installed, we recommend you Schedule Service Online or call us at 1-800-422-1230 to schedule a visit from an authorized technician.

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What type of Stainless Steel finish does your appliance have?

Each type of Stainless Steel finish requires a different method of cleaning.  Please see each finish type below for proper cleaning instructions. You can also reference your Owner's Manual for additional information.  

If you would like to download or view product literature for your appliance, please visit our Manuals and Literature page.

How to Clean Traditional Stainless Steel

To clean and care for your stainless steel surfaces, follow these suggestions:

IMPORTANT: To avoid damage to the finish, do not use soap-filled scouring pads, abrasive or harsh cleaners, any cleaning product containing chlorine bleach, steel-wool pads, gritty wash cloths or certain paper towels.

To Clean and Care:

• Spray affresh® Stainless Steel cleaner on a clean microfiber cloth.
• Wipe the stainless steel in the direction of the grain.

To Restore Luster:

• Use the affresh® Stainless steel wipes; follow the recommendations and directions on the label.
• Wipe off any excess and use special care to avoid contact with any plastic parts, trim pieces, or rubber door gaskets. If the polish does contact any of these plastic parts, clean them with a nonabrasive sponge and mild detergent in warm water.
• Thoroughly dry the area with a soft cloth.

If affresh™ Stainless Steel cleaner is not available:

• Wash surfaces with warm, soapy water using liquid detergent and a nonabrasive sponge. Always rub evenly in the direction of the grain.
• Rinse with clean water and dry with a soft, lint-free cloth.
• Use a clean, dry towel to polish the surface in the direction of the grain until it shines.
• Water that is not completely dried off can cause discoloration - Water may contain iron that will initiate this discoloration

If you would like to purchase one of these accessories, you may visit your local retailer or Order Accessories online.

How to Clean Black Stainless Steel

Wash the exterior surfaces and gaskets with warm water and mild soap or detergent. Wipe and dry.  We recommend using a clean micro fiber cloth or a soft clean cloth to polish and dry.  Ensure to thoroughly dry all surfaces.

IMPORTANT: To avoid damage to the finish, do not use soap-filled scouring pads, abrasive or harsh cleaners, any cleaning product containing chlorine bleach, steel-wool pads, gritty wash cloths or paper towels. Using these types of products may scratch and/or dull the clear coat of the black stainless steel door.

How to Clean Fingerprint Resistant Stainless Steel

Wash the exterior surfaces and gaskets with warm water and mild soap or detergent. Wipe and dry.  We recommend using a clean micro fiber cloth or a soft clean cloth to polish and dry.  Ensure to thoroughly dry all surfaces.

IMPORTANT: To avoid damage to the finish, do not use soap-filled scouring pads, abrasive or harsh cleaners, any cleaning product containing chlorine bleach, steel-wool pads, gritty wash cloths or paper towels. Using these types of products may scratch and/or dull the clear coat of the black stainless steel door.

What is my warranty?

The warranty is something specific to each product, and can normally be found on the last page of the Owners Manual.  This will provide the details of coverage on your appliance. 

Visit our Manuals and Literature page to locate Owner's Manuals, Owners Manuals, Warranty Documents, Installation Instructions, Parts Lists and Energy Guides.

Did you register your appliance?

There are many benefits to registering your appliances:

• It will help us provide more efficient warranty service if there is a problem with your product.
• Your registration can serve as proof of purchase for insurance loss claims.
• It will allow us to contact you, in the unlikely event a safety notification is required.

You can register your appliance online by visiting our Product Registration site, or by calling us at 1-800-422-1230.

How to Order Accessories for my KitchenAid Appliances

There is a wide variety of accessories available for your KitchenAid major appliances.  

Some of the accessories available include; different types of cleaners, various types of filters, and installation kits.

To purchase water filters, visit EveryDropWater.com. Their filter selection tool will help you identify the right filter for your refrigerator or icemaker.

affresh® cleaners are available at many retailers. Find one here.

Air filters are available at some retailers, including Amazon.

Produce Preserver refills (W10346771A) are available at some retailers, including Amazon. If your refrigerator is not equipped with a Produce Preserver case, or you are missing the case, you may purchase a starter kit (P1FB6S1).

This part can be ordered at our Purchase Genuine Parts site.

How to Purchase KitchenAid Replacement Refrigerator Water Filters

When should I replace my water filter?

It is recommended that the water filter be replaced every 6 months, when the indicator light comes on, or based on your refrigerator's performance.  A clogged or incorrectly installed water filter will reduce the water flow to the ice maker and/or dispenser. This could result in small ice cubes, low or no ice production and/or longer dispensing times.

How to purchase water filter branded Whirlpool or EveryDropTM

Water Filters branded Whirlpool or EveryDropTM are Certified Genuine Parts (CGP). Please note that the use of a CGP filter is recommended for maximum refrigerator performance.

To purchase an EveryDropTM water filter, you may visit your local retailer or visit EveryDrop online. 

What's my water filter number?

You can locate your water filter number in a couple of different places: 

• Owner's Manual: Your water filter number is located in the "Accessories" section, along with additional information about your water filter
• On the Filter: Once you remove the filter, you should be able to locate the number on the side of the filter
• Filter Finder: visit EveryDrop online

How to install my water filter? 

To learn how to properly install your water filter, please visit EveryDrop online.

What is the proposition 65 warning I see in the Owner's Manual?

The warning in your Owner's Manual is printed in order for Whirlpool Corporation to comply with California State law and is based on the list of chemicals identified by the Governor of the State of California as provided in Proposition 65 regulations.

California Proposition 65 is known as The Safe Drinking Water and Toxic Enforcement Act of 1986. To comply with this California Act, even chemicals used within the limits of national regulations and found not hazardous in the quantities associated with the product may require a warning just because the chemical is present. Information about Proposition 65 and this warning is available on the website of the Office of Environmental Health Hazard Assessment (OEHHA) maintained by the State of California. https://oehha.ca.gov/proposition-65/

Whirlpool evaluates all chemicals associated with the products that Whirlpool manufactures and complies with all regulations associated with the chemicals. All potential chemical exposures are below accepted and regulated concentrations. Whirlpool has provided the warning because a chemical covered by the California Proposition 65 may be present and not all listed chemicals provide exposure limit requirements. Therefore, Whirlpool has elected to provide the warning when a listed chemical is present.

Visit our Manuals and Literature page to locate Owner's Manuals, Owners Manuals, Warranty Documents, Installation Instructions, Parts Lists and Energy Guides.

Where is the Tech Sheet for my KitchenAid Appliance? 

KitchenAid is making changes regarding the Tech Sheets (also known as Service Data Service or Service Sheets). For older products, these documents were provided with the appliance, which was often affixed to a cover or panel. On new products, these documents will no longer be physically supplied with the appliance but will be available as digital documents. 

Tech Sheets may include the following information (based on model and appliance type):

• Wiring Diagrams (pin-outs, voltages, etc.)
• Component Testing/Resistances
• Entering/Accessing Service Mode
• Error Codes

Tech Sheets are intended for use by persons with electrical, electronic, and mechanical experience and knowledge at a generally acceptable level in the appliance repair trade. Attempting to repair a major appliance may result in personal injury and property damage. The manufacturer or seller is not responsible for nor assumes any liability for injury or damage of any kind arising from the use of this service data sheet.

To access the Tech Sheet for your appliance:

1. Go to ServiceMatters.com
2. Click on the "Limited Access" button.
3. Enter the complete model number for your appliance. 
4. Select the desired document.

To submit or check the status of your rebate please visit our Rebate Center.